We have a help desk! Next to the entrance of Gym A, we have a help desk staffed by a director or volunteer during the day.
We also use Discord! If you are unfamiliar with Discord, here’s a helpful video. At any point during the event, feel free to utilize the #event-support or #mentor-open-discussion. Do not DM directors unless it’s an emergency. These are the relevant channels for mentorship and workshop/tech talk content:
| Channel Name | Purpose | Type |
|---|---|---|
| #create-a-ticket | A public channel where hackers can create specific help tickets and be placed in a chronological queue. | Ticketing |
| #ticket-<number> | A private channel generated by each hacker where a mentor and a hacker can ask questions. | Text / Ticketing |
| Mentor Chat #1 | A public channel where a mentor and a hacker will go in to ask a question. Directors will assist in placing hackers and mentors into this channel as needed. | Voice / Video |
| Mentor Chat #2 | A public channel where a mentor and a hacker will go in to ask a question. Directors will assist in placing hackers hi and mentors into this channel as needed. | Voice / Video |
| #mentor-open-discussion | A public channel where mentors can go into and hackers can drop in to ask general questions and have open conversation | Text |
| #submission-support | A public channel where hackers can ask questions about submission. | Text |
| #event-support | A public channel where hackers can ask questions about HackNC. | Text |
| #judging-support | A public channel where hackers can ask questions about judging. | Text |
Our ticketing system helps us keep track of hacker queries in chronological order and allows mentors to easily assign themselves to, resolve, and close tickets. Here are a couple steps to follow.